First Line of Defense Compliance Manager

  • Remote-Friendly
  • TSPA Members
  • Remote, US (Remote)
  • This position has been filled
  • Experience level: 5+ years

Website gofundme GoFundMe

This content was reproduced from the employer’s website on November 26, 2022. Please visit their website below for the most up-to-date information about this position.

Join us! The GoFundMe team is searching for our next First Line of Defense Compliance Manager to help supervise the compliance operations team.

The Job…

  • Leading the First Line of Defense Compliance team in their daily responsibilities, which include completing customer due diligence, enhanced due diligence, sanctions and watchlist screening, unusual activity reports, and suspicious transaction reports
  • Supporting the team and directly contributing to their ability to excel in their goals, meeting their Service Level Agreements, maintaining strong quality standards, and improving operational performance
  • Overseeing enhanced due diligence on accounts that exhibit higher-risk and unusual activity including but not limited to; sanctions, Counter-Terrorism Financing, Politically Exposed Person(s) (“PEP(s)”), money laundering and the associated predicate offenses
  • Managing escalations and high-impact reviews on escalated accounts and organizations in a timely manner and, where necessary, perform unusual and suspicious activity reporting to relevant partners or competent authorities
  • Offering guidance on and responding directly, where appropriate, to any relevant escalated support ticket, agency complaint, or account review
  • Reviewing ongoing monitoring to help ensure assessments remain accurate and emerging risks are properly identified with mitigation plans
  • Revising and establishing processes with leadership to ensure guidance is current, properly disseminating information to the team
  • Creating and delivering training to educate teams on responsibilities and compliance matters
  • Developing and documenting compliance team procedures, workflows, and best practice guides, surfacing them to the Second Line of Defense for review against mapped organizational controls
  • Owning responsibilities around identified gaps, issues, or problems to see them through for remediation, alerting leadership, proposing solutions, and working with stakeholders across the organization, third-party service providers, and external users
  • Collaborating with business units and operational areas on implementation of compliance processes and providing guidance to support projects and workflow enhancements
  • Conducting presentations and creating supporting materials to advise leadership and departments on compliance portfolio performance and reporting
  • Performing ad hoc projects to support compliance and company initiatives


  • Minimum of 5 years experience managing a team working in risk management and/or compliance with a payments focus with strong operational focus
  • Work well overseeing a distributed global workforce and confidently maintains communication while working in a remote or hybrid environment
  • Understanding of how non-profit organizations operate throughout North America and Internationally, as well as risks present within the non-profit industry
  • In depth knowledge of global customer due diligence, enhanced due diligence, card network rules, BSA AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and within the financial ecosystem
  • Proactively steps into the team’s work to manage volumes, ensure Service Level Agreements are met, offer best practice guidance, and assess quality of the team’s performance
  • Experience working in the payments industry and knowledge about merchant processing behaviors
  • Wildly ambitious with excellent attention to detail
  • Fast learner, with initiative and follow through without sacrificing quality
  • Strong performer, able to meet deadlines while balancing different priorities
  • Communicate clearly and concisely both orally and in writing
  • Inquisitive with a solution-oriented mindset
  • Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance