Exploitative Content Lead

  • People Management
  • TSPA Members
  • San Francisco, CA, USA or Remote
  • Experience level: 4+ years

Website Discord

This content was reproduced from the employer’s website on April 30, 2022. Please visit their website below for the most up-to-date information about this position.

Discord is your place to talk. Whether you’re part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to create connections, hang out, and talk.
At the heart of Discord’s communities is Safety. The Safety team at Discord ensures users find belonging by minimizing exposure to spam and other forms of platform abuse. We are excited to find others passionate about making sure Discord is a safe and welcoming place for our users and hope you can join us on this mission.
As an Exploitative Content Lead, you will report to the Director of Trust and Safety and you will have a meaningful understanding of the abuse space while managing a team of dedicated specialists.
What you’ll be doing
  • Protect and serve our communities by managing and scaling our Exploitative Content team
  • Utilize deep subject matter expertise and quantitative and qualitative methods to identify gaps across teams, develop root cause analyses, and enact continuous improvements in response to changing circumstances
  • Oversee sensitive projects from initial conception through implementation across multiple areas
  • Work with Policy, Product, Engineering, and Trust & Safety teams in the development of operational policies, tools, and solutions
  • Collaborate with external partners to represent the Trust & Safety organization
  • Communicate and present to leadership on important initiatives and metrics for your team
What you should have
  • 4+ years work experience with building and leading teams, and experience in user safety and/or integrity
  • Strong people management skills––you’re passionate and knowledgeable when it comes to developing your direct reports, and are excited to grow a world-class organization
  • Analytical backbone––you eagerly gather and present data to inform decisions and the ongoing tracking of success metrics
  • Strategic problem solving––you’re excited to find opportunities for improvement, and you’re motivated to lead initiatives from start to finish
  • Strong stakeholder management skills––you know how to leverage the skills of multiple disparate teams, including improving processes you don’t directly own
  • Comfort with ambiguity––in ever-evolving situations, you approach initiatives with positivity and lead your team successfully through their completion
Bonus Points
  • Master’s degree in a related field
  • Six Sigma Certification
  • Familiarity with Discord
  • Multilingual

To apply for this job please visit discord.com.