Director, Trust & Safety

This content was reproduced from the employer’s website on March 29, 2024. Please visit their website below for the most up-to-date information about this position.

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We are looking for an experienced leader who brings a strong mix of leadership, operational rigor and business acumen to help establish the vision and drive the execution of Vimeo’s Trust & Safety operations. This role will report into the VP of Customer Support and will span all of Vimeo’s products and business segments.

You will build out and lead the Trust & Safety team to ensure the safety of our global Vimeo community in creating, sharing and growing their businesses with video. Furthermore, you will use your experience to balance the operational realities of a fast-growing business against continuously evolving policies while working to create an exceptional customer experience. You will partner with Engineering for tool development, Product Management to drive enhancements into the product roadmap, Sales and Business Development on new opportunities and last but not least collaborate with Legal on policy and compliance.

1. Strategic – Establish a best in class vision of what Trust & Safety is at Vimeo. Devise a roadmap to get us from the current state to that future state, working in cooperation with the team and cross functional stakeholders.
2. Operational – Evaluate and recommend changes based on industry best practices to ensure that we are operating effectively and can scale to meet growing demands of the business..
3. Advocacy – Become the face of Trust & Safety at Vimeo. Ensuring cross-functional prioritization and awareness of what we do and what role everyone plays in the larger picture.

What you’ll do:

• Be responsible for global Trust & Safety operations and customer experience
• Manage and deliver on Trust & Safety work through a combination of direct team members and matrixed regional resources
• Build out and be accountable for all Trust & Safety user experience and performance metrics globally
• Define, launch and manage cross functional strategic projects to ensure continued operational rigor and improvement globally
• Act as a global escalation point respond to emergency content safety-related cases and provide suitable follow-up root cause and corrective action plans

Skills and knowledge you should possess:

• 6 – 8+ years of overall experience in Trust & Safety with technology or SaaS experience preferred
• Experience managing senior contributors and managers as well as matrixed and outsourced resources
• Experience interfacing with Business, Legal, Engineering and Product teams
• Extremely high EQ with sensitivity and respect for other cultures, religions and orientations
• Track record of proven results in fast paced and demanding work environments
• In depth knowledge of content moderation, legal compliance and abuse protection practices and industry standards
• Experience with escalation and crisis management and ownership
• Extensive experience with data analysis, insights, visualization and communication

Targeted Base Salary Range:  $135,000 to $205,500

The base salary range listed above is for candidates located in the U.S., including the New York City metro area.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base.

Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.