Director, Trust & Safety

  • People Management
  • Atlanta, GA, USA
  • Experience level: 8+ years

Website CoStar

This content was reproduced from the employer’s website on September 11, 2021. Please visit their website below for the most up-to-date information about this position.


Seeking an experienced risk professional to lead the Trust and Safety team. You will lead a growing team of fraud investigators, a project manager, and a data analyst to protect our platforms, including rental payments, from fraud and abuse.

As a leader within the Apartments organization and a subject matter expert in your field, you will be responsible for growing and scaling teams, processes, and tools. You will regularly engage with senior leadership, analytics teams, product managers, developers, cross-functional partners, and vendors to develop strategy, drive roadmaps, build risk systems and platforms, increase automation, and ensure operational excellence.


  • You’ll develop, implement, own, and improve end-to-end risk processes.

  • You’ll design scalable risk and fraud prevention and detection solutions that account for customer growth, product innovation, and a diverse group of marketplaces.

  • You’ll collaborate with key cross functional stakeholders to mitigate risk across CoStar Group’s suite of brands.

  • You’ll work closely with development teams to build fraud solutions into products.

  • You’ll lead, develop, and mentor a high-performing team.

  • You’ll produce metrics to show the performance of the fraud prevention teams and systems for use in management reporting.

  • You’ll manage and develop a vendor portfolio that complements our suite of internal fraud detection and security applications.

  • You’ll manage complicated escalations, including press inquiries, and quickly execute remediation strategies.

  • You’ll build solutions that reduce spam across our platforms, enhancing the customer experience, and improving our products.


  • 8+ years of experience in within risk, fraud, cyber security, trust and safety, investigations, payments, or spam prevention

  • 5+ years of experience building, managing, and leading teams

  • Knowledge of e-commerce and payments industry practices (e.g., disputes processes, fraud types, and network rules)

  • Experience using anti-fraud machine learning and analytical reporting software

  • Experience working with ambiguity, make recommendations to a wide range of stakeholders, and deliver results.

  • Strong project management skills with experience delivering high quality results in tight deadline environments

  • Outstanding written and verbal communications skills and comfort engaging with senior leadership

  • Bachelor’s degree in Technology, Business, Statistics, Public Policy, or related field


  • Experience writing SQL to query relational databases is a plus

  • Experience managing fraud and risk across multiple marketplaces

  • Masters’ degree in Technology, Business, Statistics, Public Policy, or related field

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