Customer Trust & Audit Specialist

  • Individual Contributor
  • San Jose, CA; Lehi, UT, US
  • Experience level: 5+ years

Website adobe Adobe, Inc.

This content was reproduced from the employer’s website on March 28, 2023. Please visit their website below for the most up-to-date information about this position.


This is a Customer Trust & Audit Specialist role for Adobe’s Technology GRC (TechGRC) group. The role is for Adobe’s San Jose (CA) or Lehi (UT) location. This person will be a member of TechGRC Customer Audit team. The candidate will be responsible for triage and support customer-driven audits.

What You Will Do

  • Work under the supervision and guidance of the TechGRC manager and drive customer audit activities across Adobe.
  • Drive Information Security related customer audit assessments to cover domains like User Access management, Network, OS & Application Security, Encryption, Backup Management, Disaster Recovery, Physical Security, Training & Awareness etc.
  • Collaborate with various stakeholders to provide evidence and responses to customers.
  • Lead the liaising with customers (or their auditors) to help them gain comfort with regard to Adobe’s trust program and respond to customer’s findings with mitigating/compensating factors.
  • Identify controls issues, ensure they are well-defined and root causes are identified
  • Build and maintain customer audit dashboards to provide a holistic view of the customer audit program.
  • Collaborate and co-ordinate activities with the TechGRC team based across multiple geo-locations.

What You Need to Succeed

  • Bachelors / master’s Degree with a focus in Information Technology / Computer Science or related field
  • Minimum 5-7 years of experience in customer audit, cybersecurity or security compliance field
  • Customer-facing experience such as customer-driven audits, consulting, and security customer support is essential.
  • Knowledge of Compliance frameworks including basic privacy knowledge (e.g. SOC2, FedRAMP, ISO, PCI, HIPAA etc.)
  • Knowledge of Core IT processes / services such as SDLC, Identity/User Access management, Backup and DR processes will be useful.
  • Good interpersonal, verbal and written communication skills. It is essential that the candidate is a team-player and possesses strong organizational and planning skills
  • Ability to communicate with both business and IT technical staff including IT and Business management.

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