Content Operations Specialist, Trust & Safety

  • Individual Contributor
  • Remote-Friendly
  • San Francisco, CA US (Hybrid)
  • This position has been filled
  • Experience level: 2+ years

Website smartnews SmartNews

This content was reproduced from the employer’s website on August 26, 2022. Please visit their website below for the most up-to-date information about this position.

About You

You will be responsible for managing the quality of contents (including UGC) through moderation operations. These are critical roles in protecting our users, partners and brand. You will mainly manage the following tasks, also drive impact as a player to contribute to the acceleration of our business.


  • Manage end to end Contents Quality Assurance operations
  • Build operational process from scratch based on product phase and improve tools with product team
  • Support to make Operational Playbook
  • Ensure operational resources, build readiness program and educate operators
  • Drive quality control and workforce management based on data analysis
  • Lead proactive collaboration with business development, product, and stakeholders


  • Experience in Contents Quality Assurance or Community moderation
  • Experience in building new operations from scratch in Trust & Safety area
  • Supervise for multiple operators
  • Experience in leading and achieving KPI improvements throughout the year
  • Experience in collaborating with product/engineer team for tool & process development
  • Strong communication and stakeholder management skill
  • Growth Mindset / Self Starter / Data Driven / Passion for integrity and CX

Nice to Haves

  • 2+ years in Vendor Management
  • 2+ years in People Management
  • Experience in managing Internet media at publisher
  • Experience in designing guideline and operational playbook
  • Experience in Business Analyst or Business Program Manager in TnS
  • In-depth knowledge of some content areas (politics, economics, entertainment, sports, lifestyle, technology, etc.)
  • Multi-cultural background, start-up environment and Japanese language: Intermediate