Business Analyst, Content Moderation- Trust & Safety

  • Individual Contributor
  • United Kingdom
  • Experience level: 4+ years

Website Spotify

This content was reproduced from the employer’s website on February 27, 2022. Please visit their website below for the most up-to-date information about this position.

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values. We are seeking a Business Analyst to join our growing Trust & Safety team. You will be responsible for the development of data visualizations, reporting and insights to help scale content moderation efforts. You will work closely with a global team and build cross functional partnerships across Product Trust, Vendor Management and Policy Enforcement Operations teams to provide recommendations and feedback that directly impacts operational health. You are a natural leader and a problem solver who excels in a fast paced environment, can build structure in ambiguous spaces, and can influence cross-functional teams to drive solutions. This role can be based in NY or United Kingdom

What you’ll do

    • Design, build, and maintain reports, dashboards, and metrics to supervise operations performance and develop frameworks to optimize content moderation initiatives.
    • Identify and develop key insights, including root cause analysis, trends and actionable insights to help drive operational efficiencies.
    • Assist in the day to day performance of our Trust and Safety policy enforcement operations including forecasting and reporting responsibility.
    • Work directly with the leadership team to help prioritize and execute on organizational strategic objectives including quarterly planning and road mapping.
    • Help navigate future go to market launches and identify gaps and areas for investment to support content moderation scaling efforts and to improve user experience.
    • Educate and mentor team members to up level knowledge and understanding of how to leverage data and insights to address operational challenges.
    • Present to leadership and cross functional stakeholders on content moderation analysis and forecasting.

Who you are

    • BA/BS degree required.
    • 4+ years of relevant experience in an analyst role handling complex data sets, conducting risk analysis and forecasting, and building data visualizations and dashboards.
    • Proficiency in SQL, Excel / Google Sheets, and data visualization tools (e.g., Tableau, Power BI) is required. Programming experience in Python or R is a plus.
    • Experience handling data analysis related to content moderation operations is a plus. Previous experience in Trust and Safety Ops analytics is a plus.
    • Able to demonstrate data and insights to improve operations performance and can facilitate data-driven and advised prioritization across operations.
    • Confirmed ability to lead multiple projects simultaneously across time-zones. Can facilitate critical conversations with ease and balance contending priorities.
    • Outstanding communication skills; experience synthesizing complex information for all audiences.
    • Strong critical thinking skills with the ability to identify operational improvements and turn feedback into action

Where you’ll be

    • We are a distributed workforce enabling our band members to find a work mode that is best for them!
    • Where in the world? For this role, it can be within the Europe region in which we have a work location.
    • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

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