Associate Investigator, Trust & Safety

  • Entry Level
  • Anywhere

Website Peerspace

This content was reproduced from the employer’s website on November 14, 2021. Please visit their website below for the most up-to-date information about this position.

Associate Investigator, Trust & Safety-Part Time Hours
*** We are looking for 2 individuals who will definitely have hours on the weekends and the following schedules. In total, one must be available to work 15-29 hours a week. Here is hours that we are looking for. If you are not available every other weekend for 5 hours each day of the weekend, please do not apply.***
Role 1: Monday through Friday: Must have 5-19 hours of availability Monday through Friday (times flexible). Saturday & Sunday: 11 a.m. ET – 4 p.m. ET each day, weeks 1 & 3 each month (alternating weekends with Role 2). Weekend hours are a must.
Role 2: Monday through Friday:  Must have 5-19 hours of availability Monday through Friday (times flexible). Saturday & Sunday: 11 a.m. ET – 4 p.m. ET each day, weeks 2 & 4 each month (alternating weekends with Role 1). Weekend hours are a must.
Peerspace is on a mission to bring people together. Our marketplace uncovers the world’s most unique spaces—such as lofts, rooftops, and galleries—and opens them for people to book almost any activity. With Peerspace, guests have hosted weddings, photo shoots, team meetings, and more. In total, over 5 million people have attended a Peerspace booking, and we’re looking for people who want to reach the next 50 million.
The Trust & Safety Team’s goal is to ensure that Peerspace remains a safety and trustworthy marketplace for our users. We’re looking for a proactive problem solver who is passionate about maintaining the integrity and trust and safety efforts of our platform – someone passionate about investigating issues and connecting the dots to take action.
In this role, you will become a subject matter expert of Peerspace’s policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform.
Independently work through a queue of tasks with an eye for process improvements.
Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
Review accounts and transactions to detect and prevent fraud.
Prepare evidence and respond to disputed charges.
Conduct investigations to detect suspicious activity.
Conduct ID and payment verification checks.
Provide outstanding customer service through email and phone to provide support on Trust & Safety initiatives or case review.
Passionate about helping to make the Internet a safer, more trustworthy place.
Excellent written and verbal communication with attention to detail and grammar.
Maintain a high degree of confidentiality.
Energized by investigating issues.
Have a sense of humor and enjoy working with others.
Consistently and objectively apply guidelines when making difficult decisions.
Bonus points:
Proficient in Excel/Google Sheets
Previous experience with Zendesk or other ticketing systems.
 We are a remote first company and offer the following perks to ensure our team members have a comfortable and productive working experience:
○       Apple laptop, 4K display, and stipend to setup home office
○       Monthly cell phone and internet credit
○       Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)

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