Assistant Vice President- Content Moderation

  • People Management
  • Hyderabad, India
  • This position has been filled

Website genpact Genpact

This content was reproduced from the employer’s website on November 19, 2022. Please visit their website below for the most up-to-date information about this position.


  • Work with key client partners for driving Trust & Safety Strategy, focus on increasing client footprint and reducing risks in the Content Moderation space
  • Build a deep understanding of the client’s global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market
  • Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life-cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation
  • Prioritize operational tasks within the team (in terms of technical accounting support to be provided)
  • Provide insights on client’s business and financial performance and drive business strategies within operating teams to add value to the client
  • Accountable for driving operational standard methodologies and standardization across sites
  • Accountable for reduction of cost and efficiency improvement initiative
  • Track progress against goals and ultimately successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we’re at risk
  • Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director
  • Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities
  • Responsible for delivering on objectives for global Content Operations and ensuring planning for optimizing service delivery while maintaining quality standards
  • Communicates and coordinates with internal business units on policy, process, or system needs
  • Constant eye on service levels and making recommendations to change strategy when required
  • Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners
  • Assess and devise actions to improve procedures & interactions based on staff & customer feedback

Qualifications we seek in you!

Minimum qualifications

  • Extensive experience in leading large & diverse Trust & Safety / Content Moderation teams of remotely located professionals for a Global client
  • Experience with Operations & People Management in Business Process Outsourcing
  • Confirmed knowledge with client relationship and critical issue management
  • Experience in Operations Account Management including Financial management, QA and Risk Management
  • Perseverance, understanding and resilience when leading sophisticated situations and complicated priorities
  • Formal college education preferred or equivalent combination of education and directly related experience
  • Excellent Analytical & Communication skills
  • Self-motivated and execution oriented
  • Ability to work on Multi Tasks and should be flexible
  • Project management experience.

Preferred Qualifications

  • Experience with end to end BPO Operations and industry’s standard methodologies
  • Experience in financial management; handling fiscal responsibilities of projects, budgeting, prioritization costing etc.
  • Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution.
  • Demonstrated ability to perform multiple tasks while meeting deadlines
  • Excellent communication and client leadership skills, presentation abilities and partner management
  • Strong organizational and analytical skills