Past Events

Trust & Safety Career AMA: Becoming a Trust & Safety Consultant

Join us for an AMA (ask me anything) with 3 trust and safety practitioners who have dabbled or fully transitioned into trust and safety consultation. This members-only event will be an intimate discussion exploring questions like: How do I start consulting? How do I set a rate? And other relevant questions.

Not interested in consulting yourself? This is also a great session to listen in on if you want to hire T&S consultants! You’ll learn more about the consultation process and get a good sense of what questions to ask in your search process.

The QA Q&A

Google’s Trust & Safety recently published a Whitepaper on Quality Assurance in Spam, Fraud, and Abuse Fighting. In the whitepaper, Google’s Scaled Ops Quality team discusses its learnings to date in this space and provides insight into how they try to most effectively and efficiently evaluate the quality of manual reviews performed by trust and safety agents, including the quality process, metrics, and sampling.

During this member presentation and roundtable discussion, the authors of the paper will present a high-level overview of its content. Afterwards, the participants can ask questions (to the authors and each other), share their own learnings and wins, and have a discussion on quality assurance with fellow practitioners.

This TSPA member presentation and discussion is limited for professionals who work on trust and safety quality assurance. If you’d like to participate, please contact us with an explanation of why you’d like to attend.

From Russia, with Lag

Governments around the world have varying levels of concerns about what their citizens are saying — and seeing — online, and they expect tech platforms to remove what they don’t want to see. Some governments pass new laws and regulations; some governments don’t allow companies to operate in their countries if companies don’t follow their rules. One government — Russia, in this case — took a new tack, by slowing everything down. Unhappy with Twitter for not complying with its takedown requests, the Russian Government decided to slow down Twitter in Russia, making downloading and uploading images and videos very slow. Join our next Case Study Club, where we’ll be talking about Russia throttling Twitter and other government actions that forces tech platforms to comply with takedown requests.

Surviving or Thriving

For TSPA Members Only.

The pandemic has pushed many of us to the limits of coping, across all areas of life. For trust and safety professionals, personal impacts of managing the effects of the pandemic are compounded by the challenging nature of our work — including new and increasingly more complex trust and safety issues, taking this very difficult work into our homes, and losing in-person peer support.

As we come to the end of 2021, we want to take some time to pause and reflect on our own wellbeing needs and give space to normalize the effects of the pandemic on our subsequent wellbeing, as well as re-align ourselves to what really matters to us in life.

TSPA DC Happy Hour

We’re hosting a happy hour for our DC members. If you’re in the Washington, DC metro area, are one of our members, and are ready to get out of the office – er, the house – come, hang out with us, and meet your fellow trust and safety colleagues! 

Please note that this happy hour is for TSPA members and their guests only. Please register to attend. Contact us for the registration access code.

Please make sure you are vaccinated and have not been exposed to someone who tested postive for COVID-19 in the past 14 days. The venue will be a patio with open airflow. Food and drinks will be served. Masks are encouraged unless eating or drinking. 

Enhancing Leadership Support in Content Moderation

For TSPA members only, and geared towards managers of trust and safety teams.

Content moderators arguably do one of the most important jobs on the internet, and their work is incredibly difficult. In the past years, the need for content moderation has exponentially grown as is the increased concern about their wellness and resiliency. Managers play a significant role in supporting team wellbeing and preventing the escalation of adverse reactions to disturbing content. This session will provide managers with a greater understanding and awareness of how to lead and develop resilient content moderators, spotting concerning signs that their team members may need wellbeing support, and equipping managers with the tools to have supportive wellbeing conversations.

Transparency Reports: Opportunities & Challenges

Building upon TSPA’s recently published Trust and Safety Curriculum fundamental chapter on transparency reports, this panel discussion explores those practical challenges. The event will bring together a group of experienced trust and safety professionals and academics to discuss questions relating to how companies can define and contextualize meaningful metrics, and the future of scaled versus narrative-based reporting. We’ll talk about challenges and lessons learned on how to help the public understand and accurately interpret transparency reports. We’ll also touch on the current regulatory landscape on reporting requirements and regulatory trends that are emerging. 

Case Study Club: Let Me See That Camera Roll

Apple has always promoted itself on protecting its customers’ privacy, promising its customers that they have full control over the privacy of their devices – and no one, not even Apple, can see it. This shifted when Apple announced plans to roll out new child safety features in its iOS15 update, including features that will detect child sexual abuse material (CSAM) on devices and iCloud. This prompted an avalanche of critique by privacy advocates. Join us for our next Case Study Club, where we discuss how this sort of scanning is typically performed and on the complex trade-offs between user privacy and moderating for harmful content.

The Future of Online Trust & Safety with TSPA and DTSP

Join the Trust & Safety Professional Association and the Digital Trust & Safety Partnership for a virtual event to examine the future of the trust and safety field. The first-of-its-kind forum will feature speakers from tech platforms and civil society who deal with these issues firsthand everyday.